Refund policy

Return & Refund Policy

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

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Eligibility for Returns

To qualify for a return:

• Items must be unused, in original condition, and (if applicable) in unopened packaging.

• A receipt or proof of purchase is required.

• For items with physical damage or wrong delivery, a clear video must be provided when raising the request.

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Return Process

To start a return, contact us via WhatsApp
WhatsApp Number: +91-8667007300

Once your return is approved, you will receive instructions and, if applicable, a return shipping label.

Return Address:
Petrichor Garden Store
17, Devanga High School Rd
Near Brook Fields Mall
Flower Market, Sukrawar Pettai
R.S. Puram, Coimbatore, Tamil Nadu – 641002

Note: Items sent back without prior return request will not be accepted.

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Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect. Clear images may be required to evaluate and resolve the issue.

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Non-Returnable Items

We do not accept returns for:

• Perishable goods (like flowers, plants, or food)

• Custom or personalized products

• Personal care items

• Hazardous materials (flammable liquids or gases)

• Sale items or gift cards

If you are unsure whether your item qualifies, contact us via WhatsApp.

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Exchanges

If you wish to get a different product, return the item you have. Once accepted, you can place a new order for the replacement.

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Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us via WhatsApp at +91-8667007300.